Terms of Service | Harvey Goodman Training Assistant

Terms of Service

Harvey Goodman Training Assistant (“Harvey Bot”)
Effective date: February 18, 2026
Summary: Harvey Bot is an internal training tool for authorized Harvey Goodman real estate agents and staff. By using it, you agree to use it responsibly, follow opt-in/opt-out rules for SMS, and understand that responses are informational and not legal advice.

1) Acceptance of these Terms

These Terms of Service (“Terms”) govern your access to and use of the Harvey Goodman Training Assistant (“Harvey Bot”), including web chat, SMS, and any related services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2) Who may use the Service

The Service is intended for use by authorized Harvey Goodman Realtor agents and staff. You agree that you will not share access to the Service in a way that allows unauthorized users to use it.

3) Purpose of the Service

Harvey Bot provides training-oriented guidance and references on topics such as real estate practices, contracts, professional standards, and ethical rules. The Service is designed to help users find information faster and improve consistency in training.

Not legal advice. Harvey Bot’s responses are for informational and training purposes only and do not constitute legal advice. If you need legal guidance, consult qualified legal counsel or your brokerage’s compliance resources.

4) User responsibilities

  • Use good judgment: Verify critical details and follow brokerage policies and applicable laws.
  • No sensitive data: Do not submit Social Security numbers, bank/financial account details, client ID numbers, or other highly sensitive personal information.
  • No prohibited content: Do not use the Service for harassment, unlawful activity, or to generate misleading content.
  • Compliance: You are responsible for complying with all laws, rules, MLS/association policies, and brokerage procedures.

5) SMS terms (consent, STOP/HELP, and message rates)

If you use Harvey Bot via SMS, you consent to receive text messages related to training and support. Message frequency varies. Standard message and data rates may apply.

  • Opt-in: You may opt in by texting the designated Harvey Bot number or by providing consent during onboarding/training.
  • Opt-out: Text STOP to stop receiving SMS messages. You will receive a confirmation message.
  • Help: Text HELP for support information.
  • No sharing/selling: Mobile information will not be shared with third parties for marketing/promotional purposes.

6) Service availability and changes

We may modify, suspend, or discontinue the Service (in whole or in part) at any time. We do not guarantee that the Service will be available at all times or that it will be error-free.

7) Accuracy and limitations

The Service may produce incomplete, outdated, or incorrect responses. You are responsible for verifying outputs before relying on them, especially for client-facing decisions or compliance-sensitive matters.

8) Intellectual property

The Service, including its design, software, and content (excluding user-submitted messages), is owned by Harvey Goodman Realtor or its licensors and is protected by applicable intellectual property laws. You may use the Service only as allowed by these Terms.

9) User content

You retain any rights you have in the content you send to the Service (“User Content”). You grant us a limited right to process User Content to operate the Service, generate responses, maintain security, and improve training operations. For more information, see our Privacy Policy.

10) Termination

We may suspend or terminate your access to the Service if we reasonably believe you violated these Terms, used the Service in a way that could create risk for the brokerage, or for operational/security reasons.

11) Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12) Limitation of liability

To the maximum extent permitted by law, Harvey Goodman Realtor will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or related to your use of the Service. In no event will our aggregate liability for any claim exceed $100.

13) Governing law

These Terms are governed by the laws of the State of West Virginia, without regard to conflict of law principles, except where applicable law requires otherwise.

14) Changes to these Terms

We may update these Terms from time to time. We will revise the effective date above and, where appropriate, provide additional notice. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

15) Contact

Questions about these Terms? Contact:

Harvey Goodman Realtor
Email: training@clickharvey.com
Phone: (304) 310-0032
Address: 250 W. Main Street, St. Clairsville, OH 43950

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